Перейти к основному содержанию
Ответы на самые частые вопросы о VIP-консьерже

Вопросы и ответы

Ответы на самые частые вопросы о VIP-консьерже

Эти ответы описывают объём координации. Медицинские рекомендации и решения о лечении остаются за лечащей клиникой.

Are prices fixed or can they change after consultation?

We issue a written quote with validity period. Prices only change if scope expands (e.g., additional scans) and require client approval. All inclusions and exclusions are itemised in advance.

Do you assist with visas and travel companions?

Yes. We prepare medical invitation letters, liaise with embassies, and arrange interpreter escorts. Companion logistics (accommodation, transport, itinerary) are managed by the concierge desk.

How are payments processed securely?

Deposits are held in an escrow account until surgical clearance. We accept wire, major credit cards, and digital assets via regulated custodians. Invoices detail every line item for compliance auditing.

How do you vet partner clinics and surgeons?

We require proof of board certification, malpractice history checks, and live observation of procedures twice yearly. Each clinic signs a quality SLA covering infection control, emergency protocols, and reporting cadence.

What happens after I return to my home country?

You receive a structured follow-up calendar and emergency contact protocols. We coordinate with local physicians if additional care is required. We keep checking in with you over 1 week, 3 weeks, 1 month, 3 months and 6 months period to ensure your safety and satisfaction with the results.

Which languages do your concierge managers support?

Our in-house team covers English, Korean, Mandarin, Japanese, Arabic, and Russian. For other languages we coordinate certified interpreters on-demand.

Нужна индивидуальная консультация?

Расскажите о своих целях, желаемых сроках и о том, кто поедет с вами. Мы ответим в течение 12 рабочих часов.

Бесплатная частная консультация